1. Cancellation of Services
- Client-Initiated Cancellations: Clients may cancel services at any time by providing written notice to SimplePlan Media. The cancellation will be effective upon receipt of the notice.
- Company-Initiated Cancellations: SimplePlan Media reserves the right to cancel services at any time for reasons including, but not limited to, non-payment, violation of terms, or significant changes in project scope.
2. Refund Policy
SimplePlan Media does not offer refunds once the project has commenced or after deliverables have been provided.
3. Design Revisions and Rejections
- Design Revisions: Clients are entitled to a specific number of design revisions as outlined in their agreement with SimplePlan Media. Additional revisions may incur extra fees as specified in the original agreement.
- Design Rejections: If a client rejects the delivered design and decides not to continue with the project, they will not be eligible for a refund. SimplePlan Media retains ownership of all work completed up to the point of rejection.
4. Force Majeure
SimplePlan Media shall not be held liable for any delay or failure in performing its obligations under this policy due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war, or other force majeure events.
5. Contact Information
For any questions or concerns regarding this Return Policy, please contact us at hello@simpleplanmedia.com.